All orders are processed within 3 to 4 business weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:
Please note that delivery delays can occasionally occur.
We offer international shipping to all countries except (North Korea, Iran, Russia, Cuba, Suda, Syria, Crimea). Shipping rates will vary depending on the destination country and the size/weight of the package.
Ari&Art is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
Ari&Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Our policy lasts 1 day. If 1 day have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@ariart.shop.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ariart.shop and send your item to: Rruga Adrian Krasniqi, Prishtine 10000 Kosovo.
To return your product, you should mail it to: Rruga Adrian Krasniqi, Prishtine 10000 Kosovo.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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